Indus BPO

Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola, that large segments of the external supply chain.In the current context is mainly used to the outsourcing of business processes related processing services to an outside firm connected, instead of in-house services with labor from an outside firm.

BPO is typically categorized into back office outsourcing – the customer services such as contact center services comprise: – the internal business functions such as human resources or finance and accounting outsourcing and comprises reception.